Terms and Conditions

Stark Finework Last updated: 7 September 2026

These terms govern your use of starksfinework.com and any inquiry, commission or purchase arranged through it. By using the site you agree to them. If you do not agree, please do not use the site.

1. Who we are

Trading name: Stark Watch Location: Johannesburg, South Africa Email: james@stark.watch Website:starksfinework.com Business hours: Monday to Saturday, 09:00 – 14:00 (SAST). Closed Sundays.

2. The website

2.1 The site is provided for information about our work and to allow you to make an inquiry. It is not an online shop, and nothing on it constitutes an offer to sell.

2.2 We may change, suspend or withdraw any part of the site at any time without notice. We do not guarantee the site will always be available or free of errors.

2.3 Product descriptions, specifications, images and completion dates on the site are indicative. Photographs cannot reproduce colour, finish and material texture exactly, and materials with natural variation — including meteorite dials — will differ between pieces. Variation of this kind is a characteristic of the material, not a defect.

2.4 Where the site indicates that a piece is in development or gives an estimated completion date, that date is an estimate and not a commitment.

3. Using the site

You agree not to:

• use the site for any unlawful purpose or in breach of these terms;

• submit false, misleading or another person's details through our contact form;

• send spam, bulk or automated submissions through our form;

• attempt to gain unauthorised access to the site, its servers or any connected system;

• introduce malicious code, or interfere with the site's operation;

• scrape, copy or systematically extract content from the site without our written permission.

We may restrict or refuse access to anyone who breaches these terms.

4. Intellectual property

4.1 All content on the site — including the Stark Finework name and logo, text, photographs, videos, designs, drawings, technical specifications and the appearance of our pieces — is owned by us or licensed to us, and is protected by copyright, trade mark and design rights.

4.2 You may view the site and print or download extracts for your own personal, non-commercial reference. You may not otherwise reproduce, distribute, modify, publish or use our content commercially without our prior written consent.

4.3 Our designs and case, dial and movement configurations may not be copied, reproduced or used as the basis for competing products.

5. Inquiries

5.1 Submitting the contact form or emailing us creates no contract and no obligation on either side. It is an expression of interest.

5.2 We aim to respond to inquiries within a reasonable period during business hours, but we do not guarantee a response to every inquiry, and we may decline any inquiry at our discretion.

5.3 Allocation of pieces is at our discretion. Being first to inquire does not guarantee an allocation.

6. Commissions and orders

6.1 A contract comes into existence only when we send you a written order confirmation or quotation and you accept it in writing. The specification, price, payment terms and estimated delivery in that document govern the commission, and prevail over anything on the site or in earlier correspondence.

6.2 Quotations. Quotations are valid for the period stated in them, or 30 days if no period is stated. Prices are quoted in the currency stated and are exclusive of shipping, insurance, import duties and taxes unless expressly stated otherwise.

6.3 Deposits and payment. Commissioned work normally requires a deposit before production begins, with the balance payable before dispatch. Deposit amounts and payment schedules will be set out in your order confirmation. Work begins only once the deposit has cleared.

6.4 Changes. Any change to an agreed specification must be agreed in writing and may affect the price and the timeline. Once a component has been ordered, machined or finished, changes affecting it may not be possible.

6.5 Timelines. Delivery estimates are given in good faith but are not guaranteed. Watchmaking depends on third-party suppliers of cases, movements, dials and components, and on hand finishing, and delays occur. We will keep you informed of material delays. We are not liable for loss caused by delay, except where the delay is unreasonable and we have failed to remedy it after written notice.

6.6 Availability. Some components, including movements and natural-material dials, are available in limited quantities. If a component becomes unavailable, we will offer you a reasonable alternative, a revised timeline, or a refund of what you have paid.

7. Delivery, risk and title

7.1 Delivery arrangements, method and cost will be confirmed in writing before dispatch. We use insured courier services for pieces.

7.2 Risk in a piece passes to you on delivery. Ownership passes only once we have received payment in full.

7.3 You are responsible for providing an accurate and secure delivery address, and for being available to accept and sign for delivery.

7.4 For international deliveries, you are the importer of record. You are responsible for import duties, VAT, customs charges and compliance with your country's import rules. We cannot advise on these and will not under-declare the value of a shipment.

8. Cancellation and returns

8.1 Your statutory rights. Nothing in these terms limits your rights under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002 where those Acts apply to you.

8.2 Cooling-off. Section 44 of ECTA gives a consumer a seven-day cooling-off right for goods bought through an electronic transaction. That right does not apply to goods made to a consumer's specifications or clearly personalised. Commissioned and made-to-order pieces therefore fall outside it.

8.3 Cancelling a commission. If you cancel a commission after work has begun, we will refund what you have paid less our reasonable costs already incurred — including components ordered or machined specifically for your piece, and work already carried out. Where components have been custom-made or non-refundably ordered, your deposit may not be recoverable. We will account to you for any deduction.

8.4 Cancellation by us. If we cancel a commission for any reason other than your breach, we will refund all amounts you have paid.

8.5 Returns. Stock pieces not made to your specification may be returned within seven days of delivery, unworn and in their original condition and packaging, for a refund less return shipping. This does not apply to commissioned or personalised pieces.

9. Warranty and servicing

9.1 We warrant that pieces are free from defects in materials and workmanship for [24 months] from delivery. Within that period we will repair or, at our discretion, replace a defective piece at no charge.

9.2 The warranty does not cover: normal wear to the case, crystal, strap or finish; damage from accident, misuse, water ingress beyond the stated resistance, magnetism, or unauthorised opening, service or modification; theft or loss; or the natural variation and ageing of materials.

9.3 Mechanical watches require periodic servicing. Servicing intervals and costs are your responsibility and are not covered by the warranty.

9.4 Accuracy is specified as a rate range in your order documentation. Timekeeping within that range is not a defect. Rate varies with position, temperature, magnetism and wearing habits.

9.5 To claim under the warranty, contact us at james@stark.watch before returning anything. Do not send a piece without written return instructions.

10. Liability

10.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot lawfully be excluded — including liability under section 61 of the Consumer Protection Act.

10.2 Subject to 10.1, we are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss of anticipated resale or investment value.

10.3 Subject to 10.1, our total liability arising out of any commission is limited to the amount you have paid us for that piece.

10.4 We make no representation that a piece will hold or increase in value. Pieces are sold as objects, not as investments.

10.5 We are not liable for failure or delay caused by events beyond our reasonable control, including supplier failure, shipping disruption, customs action, natural disaster, civil unrest and utility failure.

11. Third-party content and links

The site contains content hosted by third parties, including video, and may link to other sites. We do not control that content and are not responsible for it. Links are not endorsements.

12. Privacy

Our handling of personal information is governed by our Privacy Policy, which forms part of these terms.

13. General

13.1 Changes. We may amend these terms at any time. The version on the site at the time you make an inquiry or place an order applies to that inquiry or order.

13.2 Whole agreement. These terms, together with any order confirmation, are the whole agreement between us and replace any earlier discussions or representations.

13.3 Severability. If any provision is found unenforceable, the rest remains in force.

13.4 No waiver. If we do not enforce a right, we do not waive it.

13.5 Governing law. These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have jurisdiction.

13.6 Disputes. Please contact us first at james@stark.watch — most matters are resolved directly. If you are a consumer under the Consumer Protection Act, you may also refer a complaint to the National Consumer Commission or an accredited consumer ombud.